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Effective communication for the workplace

$390.00

Effective communication for the workplace

$390.00

This course explores the importance of communicating effectively in the workplace setting

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This course explores the importance of communicating effectively in the workplace setting, emphasizing its relation to performance, harmony, interpersonal engagements and productivity. The course would provide exposure to both verbal and written aspects of business communication.

Target Group: Supervisors and Line Staff in small, medium and large business establishments.

Course Content

MODULE 1 – Elements of communication

  • Why communicate in business
  • Communication fundamentals
  • Communicating for results
  • Communication and self-awareness
  • Conflict resolution

MODULE 2 – Writing in the workplace

  • Memos
  • Emails
  • Instant messaging
  • Reports
  • Letters (complaints, requests)

MODULE 3 – Speaking in the workplace

  • Speeches
  • Impromptu speaking
  • Instructions vs requests
  • Corrections and reprimands
  • Presentations
  • PowerPoint

MODULE 4 – Practical aspects of communication

  • Setting up and using presentation equipment
  • Using word processors
  • Minimizing communication errors
  • Instant messaging (keeping it formal)

Method of Assessment

At the end of the course, students will be required to prepare a portfolio on the various elements of communication via a power point presentation.

 

Additional information

Duration

20 hours

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